With intense industry competition, enticing competitive offers, new market entrants and high customer expectations, customer churn is the largest threat to your top line revenues.
By integrating and letting you analyze detailed data from multiple, disparate sources of customer data, 1010edge lets you gain a full situational picture of customer churn – and gives you the actionable insights you need to significantly reduce it.
Monitor the Customer Experience
Bring together big data from all your systems including CRM, call center, CDR, network, set top boxes, billing & payment and more – for a full picture of the subscriber’s experience and how it relates to churn.
Identify Competitive Threats
Integrate analysis-ready external datasets that provide a picture of competitor activity and the market landscape. Use powerful ad hoc analytics to determine which segments of your subscriber base are most likely to be lured by competitor offerings.
Pinpoint At-Risk Customers
Rapidly identify specific subscribers who are at risk for churn. Prioritize customers for remedial action based on predicted lifetime value, cost-benefit, service mix, tenure and more.
Understand Your Customer
Based on a comprehensive view of each customer’s recent experience with your company, as well as the latest competitor offers, gain a complete picture of the decision factors impacting your customer.
Maximize Retention Effectiveness
Analytically determine the ideal approach for retention – such as promotional offers or proactive customer service – and target each customer with a personalized, cost-effective retention strategy.
Measure and Improve
Leverage powerful time series analytics to monitor and measure churn – and its driving factors – so you can effectively manage your business towards churn reduction on an ongoing basis.