Fixed Income Customer Engagement Analyst

Customer Experience - Delivery & Implementation - 355

1010data values: 

  • Integrity: Doing the right things for the right reasons 
  • Agility: Adapting and thriving in a dynamic environment 
  • Teamwork: Combining our strengths to do amazing things 
  • Passion: Channeling enthusiasm to drive excellence 
  • Creativity: Unleashing curiosity to defy the norm 

About the role: 

As the Fixed Income Customer Success, Sr. Analyst you will support 1010data customers on the 1010data platform, from the sales transition through on-boarding to retention and growth.  We do this every day by solving complex business and technical problems with ingenuity and simplicity.  While you will work as part of a team, as a Sr. Analyst we expect you to be able to work more independently and with minimal supervision, to maximizing customer adoption and engagement with 1010data services and solutions.  CS Analysts at 1010data think on their feet, are problem solvers, and self-starters who offer a unique perspective and synthesizing insights to solve real world business problems through technology.   

PLEASE NOTE: PLEASE DO NOT APPLY FOR THIS ROLE IF YOU DON'T HAVE EXPERIENCE IN MORTGAGE BACKED (MBS) and/or ASSET BACKED SECURITIES DATA (ABS) and ANALYTICS.  

This role is not sponsorable  

What you will take on: 

  • Establish a trusted strategic advisor relationship with assigned customers and drive continued application and value of 1010data solutions & services 
  • Act as a client consultant focusing on increasing product adoption, user retention and improving satisfaction 
  • Provide customer analytics and insights to support customer product usage, use cases, new product needs and options at 1010data, requested product enhancements and much more. 
  • Facilitate the resolution of customer needs and concerns through cross-functional teams and escalate issues efficiently and appropriately 
  • Provide technical support, including reports and solutions, user acceptance testing, and solution implementations & upgrades 
  • Assist with technical maintenance and support of client's 1010data products and environment  

What you already have: 

  • Bachelor’s Degree required 
  • Minimum of 3 years working as a mortgage backed securities MBS, and asset backed securities ABS data analytics consultant, account manager, client success or similar role
  • 5 years working in the financial services data analytics environments 
  • Working experience with cloud environments, SQL, Python, or XML a plus 
  • Proficient in Microsoft Applications (Excel, Word, PowerPoint) 
  • Capable of working more independently, with limited supervision 
  • Ability to deliver results in a fast-paced environment and take ownership of assigned tasks 
  • Detail-oriented with strong analytical, writing, and communication skills 
  • Ability to utilize strong problem-solving skills to work through complex challenges  

About 1010data: 

For more than 20 years, 1010data has helped financial, retail and consumer goods customers monitor shifts in consumer demand and market conditions and rapidly respond with highly targeted strategies. The 1010data Insights Platform combines market intelligence, data management, granular enterprise analytics, and collaboration capabilities to empower better business outcomes. More than 900 of the world’s foremost companies’ partner with 1010data to power smarter decisions.  

You can find this on the Company page of 1010data at https://1010data.com/company/  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

 

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Some of the benefits at 1010DATA

HEALTH AND WELLNESS

Be well with healthcare costs covered

SAVINGS AND RETIREMENT

Plan for the future with our 401(k) match

OFFICE

Fuel your day with our healthy stocked kitchen, game rooms, and in office wellness classes