Customer Engagement Analyst (Jr., Mid-Level, or Sr.)

Customer Experience - Delivery & Implementation - 355

1010data values:

  • Integrity: Doing the right things for the right reasons
  • Agility: Adapting and thriving in a dynamic environment
  • Teamwork: Combining our strengths to do amazing things
  • Passion: Channeling enthusiasm to drive excellence
  • Creativity: Unleashing curiosity to defy the norm

About the role:

1010data is looking to add multiple Analysts (Jr., Mid-Level, and Senior) to its dynamic and growing Customer Engagement team. As a Customer Engagement Analyst you will support 1010data customers, from the sales transition through on-boarding to retention and growth. We do this every day by solving complex business and technical problems with ingenuity and simplicity. You will work, as part of team, to maximizing customer adoption and engagement with 1010data services and solutions. CE Analysts at 1010data think on their feet, are problem solvers, and self-starters who offer a unique perspective and synthesizing insights to solve real world business problems through technology.  

What you will take on:

  • Establish a trusted strategic advisor relationship with assigned customers and drive continued application and value of 1010data solutions & services
  • Act as a client consultant focusing on increasing product adoption, user retention and improving satisfaction
  • Provide customer analytics and insights to support customer supply chain, product assortment, merchandising, marketing, and store operations performance and initiatives
  • Facilitate the resolution of customer needs and concerns through cross-functional teams and escalate issues efficiently and appropriately
  • Provide technical support, including coding reports and solutions, user acceptance testing, and solution implementations & upgrades
  • Assist with technical maintenance and support of client's 1010data products and environment

This role is not sponsorable

What you already have:

  • Bachelor’s Degree required
  • Minimum of 3-5 years working as a merchandising, insights, supply chain or category management analyst, data analytics consultant or similar role (Internship acceptable for Jr. Analyst candidates)
  • 2+ years working in the Retail and/or CPG data analytics environments (For Jr. Analyst candidates, exposure to Retail and/or CPG data analytics environments is a plus)
  • Passion for technology and for being part of a fast-paced environment
  • Working knowledge or experience with SQL, Python, or XML a plus
  • Ability to deliver results under pressure and take ownership of assigned tasks
  • Detail-oriented with strong analytical, writing, and communication skills
  • Ability to utilize strong problem-solving skills to work through complex challenges

About 1010data:

For more than 20 years, 1010data has helped financial, retail and consumer goods customers monitor shifts in consumer demand and market conditions and rapidly respond with highly targeted strategies. The 1010data Insights Platform combines market intelligence, data management, granular enterprise analytics, and collaboration capabilities to empower better business outcomes. More than 900 of the world’s foremost companies’ partner with 1010data to power smarter decisions.

You can find this on the Company page of 1010data at

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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Some of the benefits at 1010DATA


Be well with healthcare costs covered


Plan for the future with our 401(k) match


Fuel your day with our healthy stocked kitchen, game rooms, and in office wellness classes